Get in touch

What this contact page is for

This page exists for readers who have a question about something written on the site, have spotted an error, or think a topic is missing from our coverage of information process modelling. It is not a helpdesk for personal projects, and we cannot review or price your own system, but we are glad to hear where an explanation was unclear or where an example did not land.

If your message concerns a specific page, it helps to say which one and what you were trying to understand. That is often enough for us to see where an explanation needs another sentence or a plainer example, even if the underlying idea is a sound one.

How to reach us

You can write to us by email at support@masterofbruck.cyou, which is the quickest route for most questions and the one we check most often. If you would rather speak to someone directly, you can call +44 20 7946 0988 during normal office hours.

Postal correspondence is also accepted at 37 Ashfield Lane, EH9 6PV Edinburgh, United Kingdom, though because this is a small, editorially run site, post takes noticeably longer to reach us than email and is best kept for anything that genuinely needs a written record.

What kind of reply to expect

We read every message that comes in, but replies are not instant, since this site is maintained alongside other work rather than staffed as a full-time operation. For straightforward corrections, a short acknowledgement is usually the whole reply, since the fix simply gets made.

For broader questions, particularly ones that touch on the cost side of modelling, expect a considered answer rather than a quick one. We would rather take a little longer and give you something accurate than send a fast reply that oversimplifies a genuinely nuanced point.

What we cannot help with

Because this site is informational and does not offer services, we cannot provide consulting, review a business's specific systems, or recommend named tools, software or providers. Anyone contacting us hoping for a costed proposal or a personal recommendation will be pointed back to the general material on the site instead.

We also do not offer guarantees about outcomes, since no model of an information process comes with one, and it would be misleading for us to imply otherwise in a reply. What we can offer is a clearer explanation, a correction where one is due, or an honest answer about the limits of what we cover.